As of Friday 24th July, customers will be legally required to wear a face mask or covering when entering businesses such as supermarkets and shops – but this requirement also stretches to garages, car showrooms and dealerships.
The Motor Ombudsman has released a full automotive retail guide covering best practice around the customer experience. The guide answers important questions about test drives, sanitation, and click and collect car sales amongst other factors, including some of the below points:
SOCIAL DISTANCING
- Provide clear guidance to customers and staff – signs, markers, posters – regarding the need
to maintain 2m social distancing, wherever possible, in line with Government guidelines - Introduce one-way systems for entrance and exits where possible.
- Have a plan to manage “walk ins” to ensure social distancing.
SANITATION & HYGIENE
- Clear guidance for all employees, customers and colleagues on hygiene measures for
people, equipment and vehicles. - Sanitation of facilities, surfaces, etc. including, but not limited to: counters, controls, picking equipment, payment devices, computers, door handles, tools, intercoms, etc.
- Ensure sanitising hand gel is available for desks, work stations, services, areas, waiting area, toilets, vehicles, equipment, picking.
For any further information on guidance for your business during Coronavirus, you can find the link to the full guide here.
According to advice given by The Motor Ombudsman, employees of garages, car dealerships and car showrooms are not required to wear face coverings. You can read more about this here.
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