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Dealing with an unhappy customers situation well and quickly is crucial to good customer service and your business reputation.
When you are an employer you are required by law to do certain things to look after your employees and comply with employment regulations. We look at what a new employer needs to take care of.
Every employee is entitled to certain rights by law. As an employer you need to be aware of those rights, and ensure the way you apply them and communicate them is suitable.
Providing a good after-sales service can be the difference between being recommended and bought from again, and being forgotten about.
