Running your Business Guides
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How to deal with an unhappy customer

Dealing with an unhappy customers situation well and quickly is crucial to good customer service and your business reputation.

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What changes when you become an employer?

When you are an employer you are required by law to do certain things to look after your employees and comply with employment regulations. We look at what a new employer needs to take care of.

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Protecting employee rights

Every employee is entitled to certain rights by law. As an employer you need to be aware of those rights, and ensure the way you apply them and communicate them is suitable.

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Making after-sales more than an after-thought

Providing a good after-sales service can be the difference between being recommended and bought from again, and being forgotten about.

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Browse Other Sections

Motor Trade

From buying and selling cars at auction to your legal responsibilities as a car dealer, our guides cover motor trade related topics and provide helpful tips.

Insurance

Guides to insurance for the motor trade and small business owners, including what's covered by different policies, whether you should consider public liability cover, and more.

Vehicle Care

How to get more out of your car battery, take care of your brakes, and more on looking after your vehicles.

MOTOR TRADE INSURANCE

 


COMMERCIAL FLEET INSURANCE

 


ROAD RISK INSURANCE

 


CYBER INSURANCE